Refund Policy

Effective Date: September 2023

Thank you for shopping at LSG Hair. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward Refund Policy. Please review the following guidelines for returns:

Terms of Sale

By placing an order online with you are offering to purchase a product and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. 
When placing an order you undertake that you are 18 or over, all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

LSGhair  is responsible for all card transactions made on our website.All credit card details are entered on a secure page and are transferred using SSL to secure and encrypt all data.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Any cancellation made after the order has been confirmed will be subject to a $70 admin and transaction fee.

Refund Policy

Due to the nature of our products, all sales are final. Refunds are not allowed, however exchanges may be accepted subject to the following terms and conditions. If, for any reason you are unhappy with your products purchased we will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded delivery of the item.
We will not accept any returns or exchanges of any products if the wig has been worn. All shipping, handling costs and money transfer fees will be at the customer's expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages. We must receive the merchandise before an exchange can be made. Products will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products. In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer support team at +12402949492.

By making a purchase on the LSG Hair website, you acknowledge that you have read and understood this Return Policy and agree to be bound by its terms and conditions.